Removals Denmark Service Terms and Conditions

These Terms and Conditions set out the basis on which Removals Denmark provides removal, relocation, packing, storage, and associated services to private and business customers. By placing a booking with us, you agree that these Terms and Conditions form the contract between you and Removals Denmark for all services we provide in connection with your move.

1. Definitions and Interpretation

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, company or organisation ordering the services and identified in the booking confirmation.

Services means any removal, relocation, packing, unpacking, loading, unloading, transport, storage, waste handling or related services we agree to provide.

Goods means the items and belongings that you ask us to move, pack, transport, store or otherwise handle.

Contract means the agreement between you and Removals Denmark incorporating these Terms and Conditions and any written quote or booking confirmation.

We, us and our mean Removals Denmark. You and your mean the Customer.

2. Scope of Services

We provide domestic and commercial removals, including moves within the United Kingdom and moves to and from Denmark and other European destinations, subject to these Terms and Conditions. Our services may include packing, dismantling and reassembly of basic furniture, transport, unloading, and short-term storage where agreed in writing.

We will perform the services with reasonable care and skill and in a manner consistent with professional removal industry standards. Any additional services requested on the day of the move will be subject to our agreement, availability of resources, and may incur additional charges.

3. Booking Process and Quotations

3.1 You may request a quotation by providing accurate details of the properties, access conditions, inventory of goods, and desired dates for the move. Quotations are based on the information you provide and any site survey we may carry out.

3.2 Quotations are normally provided as fixed estimates or hourly rates. Unless stated otherwise, quotations are valid for 30 days from the date of issue and are subject to availability of vehicles, crews and equipment at the time of booking.

3.3 A booking is only confirmed when you have accepted our quotation in writing or through our booking system, and we have acknowledged your acceptance. We may require a deposit or prepayment as part of the booking process. Until confirmation is issued by us, dates and resources remain provisional and may be allocated to other customers.

3.4 If any information you provide is inaccurate or incomplete, we reserve the right to amend the quotation and charges to reflect the actual work required, including any additional mileage, parking issues, stair carries, restricted access or extra items not originally disclosed.

4. Customer Responsibilities

4.1 You are responsible for:

Providing full and accurate information about the move, including property access, parking restrictions, lift availability, and any particularly heavy, fragile or valuable items.

Ensuring that you have permission to move all goods, including goods belonging to third parties, and that no goods are transported in breach of any law or regulation.

Arranging suitable and legal parking for our vehicles at both collection and delivery addresses. Any parking charges, fines or penalties incurred because of insufficient arrangements may be added to your invoice.

Being present or appointing an authorised representative to be present during collection and delivery to direct our crew and sign relevant documentation.

Packing and labelling contents safely and appropriately, unless you have booked a packing service from us. You must ensure that all boxes and containers are suitable for transport and can be safely lifted.

Disconnecting and preparing appliances for transport, including defrosting fridges and freezers, unless otherwise agreed.

4.2 You must not ask us to move or store any items that are illegal, hazardous, explosive, corrosive, flammable, perishable, infestations, or otherwise unsuitable for transport or storage such as gas cylinders, fireworks, chemicals, or live animals.

5. Payments and Charges

5.1 Our charges are based on the quotation accepted by you and any subsequent agreed variations. Prices are normally quoted in pounds sterling and may be subject to applicable taxes where required by law.

5.2 We may require a deposit at the time of booking. Unless otherwise stated in the quotation or booking confirmation, the balance is due on or before the day of the move and must be settled in full before or at completion of the services.

5.3 Payment methods will be specified in your booking or invoice and may include bank transfer, card payment or other methods we accept from time to time. You are responsible for any bank charges or transfer fees associated with your payment.

5.4 If payment is not received by the due date, we may refuse to carry out the move, withhold delivery of goods, or place goods into storage at your cost until full payment is received. We may charge interest on overdue sums at a reasonable commercial rate until payment is made in full.

5.5 Where services are charged on an hourly basis, time is normally calculated from the arrival of our crew at the collection address until completion at the final delivery address, including any reasonable travel time between addresses and any waiting time caused by circumstances beyond our control.

6. Changes, Postponements and Cancellations

6.1 If you wish to change your booking, including the date, time, addresses, or scope of services, you must notify us as early as possible. All changes are subject to our availability and may require a revised quotation and additional charges.

6.2 If you postpone or cancel your booking, the following cancellation terms will normally apply unless different terms are stated in your quotation or booking confirmation:

More than 7 days before the scheduled move date: any deposit paid may be refunded or transferred to a new date at our discretion.

Between 7 days and 48 hours before the move date: we may retain all or part of the deposit and charge a reasonable cancellation fee to cover allocated resources and administration.

Less than 48 hours before the move date or on the day of the move: we may charge up to 100 percent of the quoted price to cover staff, vehicle and scheduling costs.

6.3 If we are unable to carry out the move on the agreed date due to circumstances within our control, we will offer an alternative date or a refund of any amounts paid for the affected services. We will not be liable for consequential losses arising from rescheduling except as set out in the section on liability.

7. Access, Parking and Delays

7.1 You must ensure that our vehicles can safely access the collection and delivery properties. This includes suitable road access, sufficient space to park and manoeuvre, and clear routes for carrying items to and from the vehicle.

7.2 If access or parking is restricted or unavailable, or if we are delayed due to factors outside our control such as traffic, weather, road closures or issues with keys and property readiness, additional waiting time charges may be applied at our standard hourly rate.

7.3 We reserve the right to refuse to carry out part or all of the services if we reasonably consider that access conditions are unsafe or unsuitable for our crew or vehicles. In such cases, charges may still apply for time spent on site and any alternative arrangements you request.

8. Packing, Handling and Storage of Goods

8.1 If you have booked a packing service, we will use reasonable care in packing your goods using materials we consider appropriate. Certain fragile or high-value items may require specialist packing or crating, which may incur additional costs.

8.2 If you pack your own goods, you are responsible for ensuring that items are packed safely, using suitable materials and containers. We are not liable for damage to goods that arises from inadequate or improper packing when not carried out by us.

8.3 We may refuse to move any item which we reasonably believe is inadequately packed, excessively heavy, unsafe to carry, or at risk of causing damage to property or injury to persons.

8.4 Where storage is provided, whether short-term or long-term, goods will be stored in facilities selected by us. Storage may be subject to additional terms, including storage fees, inventory documentation, and access arrangements. Storage charges must be kept up to date; we reserve the right to withhold goods until all outstanding charges are paid.

9. Waste Handling and Environmental Regulations

9.1 We operate in accordance with applicable UK and relevant international waste and environmental regulations. We are not a general waste disposal company and will only remove waste items as expressly agreed in your quotation or booking confirmation.

9.2 Any disposal of unwanted items, furniture or packaging will be carried out in line with our licences and legal obligations. Charges for disposal services will reflect the type, volume and weight of waste, as well as any specific handling requirements.

9.3 You must not ask us to dispose of hazardous or controlled waste, including chemicals, oils, asbestos, medical waste, paint or solvents, unless such services are explicitly offered and agreed in writing. If such materials are discovered in your goods without prior disclosure, we may refuse to transport or dispose of them and may charge reasonable costs associated with making the situation safe.

9.4 We encourage responsible moving practices and may, where practicable, separate recyclable materials such as cardboard and certain packaging for appropriate recycling, but we do not guarantee recycling of all materials.

10. Liability and Limitations

10.1 We will take reasonable care of your goods while they are in our custody and control. However, our liability is subject to the limitations set out in this section.

10.2 We are not liable for loss or damage to goods unless it is caused by our negligence or breach of contract. We are not liable for pre-existing defects, wear and tear, inherent vice, or poor construction of items that are not suitable for transport when assembled.

10.3 Unless otherwise agreed in writing, our liability for loss of or damage to goods is limited to a reasonable amount per item or per consignment, taking into account the nature, value and condition of the goods. You are strongly advised to arrange adequate insurance cover for your belongings, especially for high-value items, antiques, artwork or specialist equipment.

10.4 We are not liable for:

Loss of profits, loss of business, loss of opportunity or any indirect or consequential loss.

Damage to premises or property other than the premises where we are working and only if such damage is caused by our negligence. You must inform us of any damage as soon as reasonably possible and in any event before we leave the site.

Damage to goods where you have instructed us to proceed against our advice regarding the method of moving or packing.

Loss or damage arising from war, terrorism, civil commotion, natural disasters, extreme weather, industrial action, or events beyond our reasonable control.

10.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and, in any event, no later than 7 days after the date of the move or delivery, or the date when you became aware of the loss or damage. You must allow us a reasonable opportunity to inspect the damage and investigate the circumstances.

11. Excluded Items

11.1 Unless expressly agreed in writing, we do not accept responsibility for the following items and they should not be included in your consignment:

Money, cash, credit or debit cards, securities, bonds, or financial documents.

Jewellery, watches, precious metals or stones, or items of exceptional value.

Important documents, passports, personal identification, or irreplaceable papers.

Perishable goods, plants, food, drink or any items subject to rapid deterioration.

Data stored on electronic devices or media, including computers and hard drives.

11.2 If you include any excluded items without our knowledge or agreement, you do so entirely at your own risk and we accept no liability for loss, damage or consequences arising from their transport or storage.

12. Complaints and Dispute Resolution

12.1 If you are dissatisfied with any aspect of our services, you should raise the issue with the crew on the day of the move where possible, so that we can attempt to resolve it immediately.

12.2 If the matter cannot be resolved on the day, you should submit a written complaint setting out the details of your concern, along with any supporting evidence. We will acknowledge your complaint and aim to provide a considered response within a reasonable timeframe.

12.3 We will work with you to seek a fair resolution. Where appropriate, we may offer a repair, replacement or reasonable financial compensation within the limits of our liability. Nothing in this section affects your statutory rights.

13. Privacy and Data Protection

13.1 We will process your personal data only for the purposes of administering your booking, providing the services, handling payments, and managing any queries or claims. We will handle personal data in accordance with applicable data protection laws and retain it only for as long as necessary for these purposes or as required by law.

13.2 You are responsible for ensuring that any personal data contained within documents or items you ask us to move is appropriately safeguarded. We do not accept liability for any loss or disclosure of personal data contained within your goods.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with the contract or its subject matter shall be governed by and construed in accordance with the laws of England and Wales.

14.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the services or these Terms and Conditions, except that if you reside in another part of the United Kingdom, you may also bring proceedings in your local courts as permitted by law.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remainder shall continue in full force and effect.

15.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by us. Our failure to enforce any right or provision shall not be deemed a waiver of such right or provision.

15.3 These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between you and Removals Denmark in relation to the services provided.

By placing a booking with Removals Denmark, you confirm that you have read, understood and agreed to these Terms and Conditions.